Statistics on ~.Dimensions.~

All Fields

Mon, 01 Jan 0001 00:00:00 +0000

All Fields #

The table below provides a description of each field available on the system and an overview of which reports/tiles can display the field.

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports	Tiles
Active Calls (callsActive)	double	The total number of active calls (any call whether ringing, queued, held or in progress, external calls only) (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Calls (inc. IC) (callsActiveIncInt)	double	The total number of active calls (any call whether ringing, queued, held or in progress, including internal calls).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Incoming Calls (callsActiveIn)	double	The total number of incoming active calls (any call whether ringing, queued, held or in progress, external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Internal Calls (callsActiveInt)	double	The total number of internal active calls (any call whether ringing, queued, held or in progress).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Outgoing Calls (callsActiveOut)	double	The total number of outgoing active calls (any call whether ringing, queued, held or in progress, external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Trunk-Trunk Calls (callsTrunkToTrunk)	double	The total number of active trunk to trunk calls, whether ringing, queued, held or in progress.	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Connected Calls (callsInProgress)	double	The total number of active calls that are currently in the 'Connected' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Connected Calls (inc. IC) (callsInProgressIncInt)	double	The total number of active calls that are currently in the 'Connected' state, including internal calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Connected Calls (callsInProgressIn)	double	The total number of incoming active calls that are currently in the 'Connected' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming On Hold Calls (callsHeldIn)	double	The total number of incoming active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Parked Calls (callsParkedIn)	double	The total number of incoming parked calls (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Ringing Calls (callsRingingIn)	double	The total number of incoming active calls that are currently in the 'Ringing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Connected Calls (callsInProgressInt)	double	The total number of internal active calls that are currently in the 'Connected' state.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal On Hold Calls (callsHeldInt)	double	The total number of internal active calls that are currently in the 'Hold' state.	~.pbx.kazoo.name.~, Teams	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Parked Calls (callsParkedInt)	double	The total number of internal parked calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Ringing Calls (callsRingingInt)	double	The total number of internal active calls that are currently in the 'Ringing' state.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Longest Active (longestActive)	double	Duration of the longest active call, whether ringing, held or connected (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Active (inc. IC) (longestActiveIncInt)	double	Duration of the longest active call, whether ringing, held or connected (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected (longestInProgress)	double	The talk time of the longest connected active call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected (inc. IC) (longestInProgressIncInt)	double	The talk time of the longest connected active call (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected Trunk-Trunk (longestInProgressTrnkTrnk)	double	The talk time of the longest connected active trunk to trunk call.	All	None	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Call (longestParked)	double	Duration of the longest parked call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Parked Call+IC (longestParkedIncInt)	double	Duration of the longest parked call, including internal calls.	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Ringing (longestRinging)	double	The ring time of the longest ringing active call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Ringing (inc. IC) (longestRingingIncInt)	double	The ring time of the longest ringing active call (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Waiting (longestWaiting)	double	The combined ring/queue time of the longest ringing/waiting call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Waiting (inc. IC) (longestWaitingIncInt)	double	The combined ring/queue time of the longest ringing/waiting call (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
On Hold Calls (callsHeld)	double	The total number of active calls that are currently in the 'Hold' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
On Hold Calls (inc. IC) (callsHeldIncInt)	double	The total number of active calls that are currently in the 'Hold' state, including internal calls.	~.pbx.kazoo.name.~, Teams	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Outgoing Connected Calls (callsInProgressOut)	double	The total number of outgoing active calls that are currently in the 'Connected' state (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Outgoing On Hold Calls (callsHeldOut)	double	The total number of outgoing active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Outgoing Parked Calls (callsParkedOut)	double	The total number of outgoing parked calls (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Outgoing Ringing Calls (callsRingingOut)	double	The total number of outgoing active calls that are currently in the 'Ringing' state (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Parked Calls (callsParked)	double	The total number of parked calls (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Parked Calls (inc. IC) (callsParkedIncInt)	double	The total number of parked calls, including internal calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Queuing Calls (callsQueuing)	double	The total number of active calls that are currently in the 'Queuing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Ringing Calls (callsRinging)	double	The total number of active calls that are currently in the 'Ringing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Ringing Calls (inc. IC) (callsRingingIncInt)	double	The total number of active calls that are currently in the 'Ringing' state, including internal calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Waiting Calls (callsWaiting)	double	The total number of active calls that are currently in the 'Ringing' or 'Queuing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

All Filter Fields

Mon, 01 Jan 0001 00:00:00 +0000

All Filter Fields #

The table below provides a description of each filter field available on the system and details of which reports they can be used on.

Agent Times #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Agent State (agtState)	double (Agent State)	The availability state of an agent at a particular time.	All	2 Reports Agent Away Reason Summary Agent Status Detail
Duration (agtEvtDuration)	double	The length of time an agent was in a particular state.	All	Agent Status Detail
Away Reason (agtAwayReason)	string	Away Reason	All	2 Reports Agent Away Reason Summary Agent Status Detail
The Previous Agent State (prevAgentState)	double	The previous availability state of an agent at a particular time.	All	Agent Status Detail
The Next Agent State (nextAgentState)	double	The next availability state of an agent at a particular time.	All	Agent Status Detail

Conversational Intelligence #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
User Sentiment (usr)	double	The User side sentiment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
User Sentiment Band (usrLbl)	string	The User side sentiment band.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Sentiment (User) Teams Call List
Customer Sentiment (cust)	double	The Customer side sentiment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Sentiment Band (custLbl)	string	The Customer side sentiment band.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Sentiment (Customer) Teams Call List
User Sentiment Trend (usrTrd)	double	The User side sentiment trend.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
User Sentiment Trend Band (usrTrdLbl)	string	The User side sentiment trend band.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Sentiment Trend (custTrd)	double	The Customer side sentiment trend.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Sentiment Trend Band (custTrdLbl)	string	The Customer side sentiment trend band.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Primary Topic (pri)	string	The Primary Topic of the call.	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Total Silence Time (sil)	double	The silence duration of the call or call segment.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Silence Time Teams Call List
User Speaking Time (usrSpk)	double	The time the User was speaking in the call or call segment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Speaking Time (custSpk)	double	The time the Customer was speaking in the call or call segment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
% Silence Time (perSilOfTalkTime)	double	The totSilenceTime as a percentage of Total Talk Time.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Keyword Name (trkName)	liststringcomplex	The name of the keyword	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Keyword Matches (trkCnt)	listdoublecomplex	The number of keyword matches	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Business Area (busFunc)	string	The primary business area.	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Detailed Topic (topicDet)	string	The detailed topic of the call	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Topic Cluster (topicCat)	string	The topic cluster of the call	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List

Call Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Short Ringing (aband)	boolean	A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Short Ringing Outbound (abandOut)	boolean	A call is designated as Short Ringing when it is not answered, outbound and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Answered (ans)	boolean	Indicates whether the call or call segment was answered or not (Yes or No).	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Call Direction (callDir)	double (Call Direction)	The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Call Type (callType)	double (Call Type)	The type of call, either Internal (intercom [IC]) or External.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Outside Number (cli)	string	The telephone number associated with this call. This applies to external calls only.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Direct Inward Dial (ddi)	string	The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Abandoned (lost)	boolean	An incoming call that was not answered by a device/agent/user or relevant Mailbox/Voicemail.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Overflowed In (ovfIn)	boolean	Indicates whether the call overflowed in from a queue or group.	All	24 Reports Agent Status Summary Agent Summary Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Overflowed Out (ovfOut)	boolean	Indicates whether the call overflowed out to another location.	All	24 Reports Agent Status Summary Agent Summary Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Refused (ref)	boolean	Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another).	All	21 Reports Agent Status Summary Agent Summary Call Cost by User Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Short Answered (short)	boolean	A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Transferred In (xfrIn)	boolean	Indicates whether the call was transferred in from another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Transferred Out (xfrOut)	boolean	Indicates whether the call was transferred out to another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Caller ID Name (cliName)	string	The name provided by the network provider as being associated with the Caller ID.	All	33 Reports Call Cost by Number Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Number Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
DID Name (ddiName)	string	The name provided by the communications system as being associated with the Direct Inward Dial number for the call.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by DID Teams Call List Teams Call List (User)
Trunk to Trunk (trnkToTrnk)	boolean	A call that includes both an incoming and outgoing trunks.	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Area Code (cliArea)	string	The area code for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Area Code Teams Call List Teams Call List (User)
Country (cliCntry)	string	The country for the Caller ID number.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Country Calls by State/Province Teams Call List Teams Call List (User)
Location (cliLoc)	string	The location for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Location Teams Call List Teams Call List (User)
State (cliState)	string	The state/province for the Caller ID number (NANPA region only).	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by State/Province Teams Call List Teams Call List (User)
Route Path Number (routePathId)	string	The Outside Number with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Route Path Name (routePathName)	string	The Contact Name with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Number Type (cliType)	double (Number Type)	The type (Local, National or International) for the Caller ID number.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Recorded (hasRec)	boolean	Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)
Outgoing Caller ID (outCli)	string	The telephone number presented on an outgoing call.	All	67 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Outgoing Caller ID Name (outCliName)	string	The name presented on an outgoing call.	All	67 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
DID Name/Presentation Name (dstName)	string	The DID name or the presentation number name.	All	74 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
DID/Presentation Number (dstNum)	string	The DID number or the presentation number.	All	74 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Billing Code (bill)	string	The billing code that was set against this call.	3CX	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Billing Code Teams Call List
Conference (conference)	boolean	The call was part of a conference.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
PSTN Call (pstn)	boolean	Flag to indicate that this is part of a PSTN call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers

Call Info (Advanced) #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Document ID (docId)	exactstring	Document ID.	All	41 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
End Cause (endCause)	string (End Cause)	The end event reason code received from the telephone system in relation to this call	All	7 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User)
Interaction ID (intId)	string	The PBX Interaction ID.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Media Server (mediaSrv)	string	The media server that handled the call on the PBX.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Account ID (siteId)	string	The ID of the communication system being monitored.	All	84 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Account Name (siteName)	string	The name of the communication system being monitored.	All	84 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Hang-up Cause (hangupCause)	string	The call Hang-up Cause provided by the communications platform.	All	31 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
SIP Call ID (sipCallId)	string	The unique SIP Call ID for the call leg.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
PBX Type (pbxType)	string (PBX Type)	The type of PBX the call was made on.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Start Cause (startCause)	existdouble	The start event reason code received from the telephone system in relation to this call	All	7 Reports Call Cost by User Call List (User Recorded Calls) Call List (User) Calls by User Calls by User Group Calls Completed by Agent Calls Completed by User

Call Times #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Call Duration (duration)	double	The total duration for this call or call segment including ring, hold and talk durations.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Hold Time (hold)	double	The total time this call segment spent on hold.	~.pbx.kazoo.name.~, Teams	78 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Ring Time (ring)	double	The ring duration of the call or call segment.	All	78 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Start Time (start)	datetime	The time the call or call segment started ringing.	All	84 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Talk Time (talk)	double	The duration this call segment was in the answered state.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Parked Time (park)	double	The total time this call segment spent parked.	All	63 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Conference/Meeting Scheduled End Time (confEnd)	datetime	The conference or meeting scheduled end time.	Teams	2 Reports Teams Call List Teams Call List (User)
Conference/Meeting Early Start (confPre)	double	The conference or meeting early start time.	Teams	2 Reports Teams Call List Teams Call List (User)
Conference/Meeting Scheduled Duration (confSchDur)	double	The conference or meeting number scheduled duration.	Teams	Teams Call List
Conference/Meeting Scheduled Start Time (confStart)	datetime	The conference or meeting scheduled start time.	Teams	2 Reports Teams Call List Teams Call List (User)
Poll Attempts (polls)	double	The number of times queue calls was presented to an agent	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List

Call Totals #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Conference/Meeting Overrun (confOvr)	double	The conference or meeting overrun time.	Teams	2 Reports Teams Call List Teams Call List (User)

Contact Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Contact Tag 1 (tagFld1)	string	The data from tag field 1 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 10 (tagFld10)	string	The data from tag field 10 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 2 (tagFld2)	string	The data from tag field 2 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 3 (tagFld3)	string	The data from tag field 3 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 4 (tagFld4)	string	The data from tag field 4 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 5 (tagFld5)	string	The data from tag field 5 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 6 (tagFld6)	string	The data from tag field 6 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 7 (tagFld7)	string	The data from tag field 7 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 8 (tagFld8)	string	The data from tag field 8 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 9 (tagFld9)	string	The data from tag field 9 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Matched (hasContMatch)	boolean	The call has one or more contact matches.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Company Name (compName)	string	The company name of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Name (contName)	string	The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
CRM ID (crmId)	string	The reference of the matched contact in an external CRM system.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Email (email)	string	The email address of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Job Title (jobTitle)	string	The job title of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers

Users / Devices #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Agent Name (agentName)	string	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Agent Number (agentNum)	string	The Agent Number (Presence ID) of the Agent.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Answering Agent Name (ansAgentName)	string	The name of the first agent that answered the call (if applicable).	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Agent Number (ansAgentNum)	string	The number of the first agent that answered the call (if applicable).	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Device Name (ansDevName)	string	The name of the first device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Device Number (ansDevNum)	string	The number of the first device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering User Name (ansUserName)	string	The name of the first user the call was answered by. This will be empty if the call was not answered.	All	60 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Answering User Number (ansUserNum)	string	The number of the first user the call was answered by. This will be empty if the call was not answered.	All	60 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Device Name (extName)	string	The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Device Number (extNum)	string	The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
First Rang Agent Name (firstAgentName)	string	The name of the first agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Agent Number (firstAgentNum)	string	The number of the first agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Device Name (firstDevName)	string	The name of the first device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Device Number (firstDevNum)	string	The number of the first device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang User Name (firstUserName)	string	The name of the first user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang User Number (firstUserNum)	string	The number of the first user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Queue Name (hgName)	string	The name of the queue the current call segment was presented from.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Queue Number (hgNum)	string	The number of the queue the current call segment was presented from.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Last Rang Agent Name (lastAgentName)	string	The name of the last agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Agent Number (lastAgentNum)	string	The number of the last agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Device Name (lastDevName)	string	The name of the last device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Device Number (lastDevNum)	string	The number of the last device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang User Name (lastUserName)	string	The name of the last user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang User Number (lastUserNum)	string	The number of the last user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
User Name (userName)	string	The name of the user involved in the call or call segment.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
User Number (userNum)	string	The number of the user involved in the call or call segment.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Transferred From Agent Name (xfrFromAgentName)	string	The name of the agent the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Agent (xfrFromAgentNum)	string	The number of the agent the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Device Name (xfrFromDevName)	string	The name of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Device (xfrFromDevNum)	string	The number of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From User Name (xfrFromUserName)	string	The name of the user the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From User Number (xfrFromUserNum)	string	The number of the user the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Agent Name (xfrToAgentName)	string	The name of the agent the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Agent (xfrToAgentNum)	string	The number of the agent the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device Name (xfrToDevName)	string	The name of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device (xfrToDevNum)	string	The number of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To User Name (xfrToUserName)	string	The name of the user the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To User Number (xfrToUserNum)	string	The number of the user the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Answering Group Name (ansGrpName)	string	The name of the first user group the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Group Name (firstGrpName)	string	The name of the user group where the call first rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Group Name (lastGrpName)	string	The name of the user group where the call last rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
User Group Name (grpName)	string	The name of the user's primary group.	All	73 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Last Answering Agent Name (lastAnsAgentName)	string	The name of the last agent that answered the call (if applicable).	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Agent Number (lastAnsAgentNum)	string	The number of the last agent that answered the call (if applicable).	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Device Name (lastAnsDevName)	string	The name of the last device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Device Number (lastAnsDevNum)	string	The number of the last device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering User Name (lastAnsUserName)	string	The name of the last user the call was answered by. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering User Number (lastAnsUserNum)	string	The number of the last user the call was answered by. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Conference/Meeting Name (confName)	string	The conference or meeting name.	All	52 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by Meeting Top Dialed Numbers Top Received Numbers
Conference/Meeting Number (confNum)	string	The conference or meeting number.	All	52 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by Meeting Top Dialed Numbers Top Received Numbers
Conference/Meeting Participants (confParts)	string	The conference or meeting number of participants.	Teams	2 Reports Teams Call List Teams Call List (User)
External Tenant ID (extTid)	string	The ID of the external tenant.	Teams	5 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
External Tenant Name (extTname)	string	The name of the external tenant.	Teams	5 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Parked Slot (parkSlt)	string	The parking slots the call or call segment has been parked at.	All	26 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Conference/Meeting Attendees (confAtt)	double	The conference or meeting number of participants who attended.	Teams	2 Reports Teams Call List Teams Call List (User)
Transferred From Device Type (xfrFromDevType)	string	The type of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device Type (xfrToDevType)	string	The type of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Group ID (grpId)	string	The id of the user's primary group.	All	Call List (User Recorded Calls)

Voicemail Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Voicemail Box Name (vmBoxName)	string	The name of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List
Voicemail Box Number (vmBoxNum)	string	The number of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List
Voicemail Message Creation Time (vmMsgCreated)	datetime	The date and time when the voicemail message was created.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Deletion Time (vmMsgDeleted)	datetime	The date and time when the voicemail message was deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Id (vmMsgId)	string	The voicemail message id.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Length (vmMsgLen)	double	The duration of the voicemail message.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Save Time (vmMsgSaved)	datetime	The date and time when the voicemail message was saved.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message State (vmMsgState)	string	The current state of the voicemail message, New, Saved or Deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List

Dashboard/Wallboard Fields

Mon, 01 Jan 0001 00:00:00 +0000

Dashboard/Wallboard Fields #

The table below shows which fields are available in each of the dashboard/wallboard tiles.

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name (Internal)	Platforms	Tiles	Grids	Charts
Singe / Multi / Dual Stat Cycling / Ticker	Circular Gauge	Unreturned Call	User	Agent	Queue	Over Time
Agents in Away state (activeTotAwayCount)	All	✔	✔				✔
Agents Busy on ACD calls (activeTotBusyAcdCount)	All	✔	✔				✔
Agents Busy on Non ACD calls (activeTotBusyNonAcdCount)	All	✔	✔				✔
Agents Logged on (activeTotLogOnCount)	All	✔	✔				✔
Agents in Ready state (activeTotRdyCount)	All	✔	✔				✔
Agents in Wrap state (activeTotWrapCount)	All	✔	✔				✔
Queues (agtGrps)	All					✔
Time On Duty (agtTimeDuty)	All					✔
Time In Status (agtTimeStatus)	All					✔
Queue Names Logged In (agtGrpInName)	All					✔
Queue Numbers Logged In (agtGrpInNumber)	All					✔
Queue Names Member Of (agtGrpMemName)	All					✔
Queue Numbers Member Of (agtGrpMemNumber)	All					✔

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Enums / Constants

Mon, 01 Jan 0001 00:00:00 +0000

Enums / Constants #

The tables below show enums used for specific fields in within ~.Dimensions.~.

Agent State #

Enum	Value
0	Unknown
1	LoggedOff
2	LoggedOn
3	Ready
4	BusyAcdCall
5	Wrapup
6	Away
7	BusyNonAcdCall
8	BusyAwayCall

Call Direction #

Enum	Value
0	Unknown
1	Internal
2	Incoming
3	Outgoing
4	Both

Call Type #

Enum	Value
0	Unknown
1	Internal
2	External

End Cause #

Enum	Value
0	Unknown
1	ACDBusy
2	ACDForward
3	ACDSaturated
4	Activation
5	ActiveParticipation
6	AlertTimeExpired
7	Alternate
8	AutoWork
9	Babble
10	BadAttribute
11	BadGrammar
12	BadVoice
13	BadURI
14	Blocked
15	Busy
16	BusyOverflow
17	CalendarOverflow
18	CallBack
19	CallCancelled
20	CallForward
21	CallForwardBusy
22	CallForwardImmediate
23	CallForwardNoAnswer
24	CallInterception
25	CallInterceptionBusy
26	CallInterceptionForwarded
27	CallInterceptionNoAnswer
28	CallInterceptionResourcesNotAvailable
29	CallNotAnswered
30	CallPickup
31	CampOn
32	CampOnTrunks
33	CapacityOverflow
34	CharacterCountReached
35	Conference
36	Consultation
37	DestinationDetected
38	DestinationNotObtainable
39	DestinationOutofOrder
40	Distributed
41	DistributionDelay
42	DoNotDisturb
43	DTMFDigitDetected
44	DuplicateDTMF
45	DurationExceeded
46	EarlyStop
47	EmptyQueue
48	EndofMessageDetected
49	EnteringDistribution
50	ForcedPause
51	ForcedTransition
52	IncompatibleDestination
53	InterdigitTimeout
54	Intrude
55	InvalidAccountCode
56	InvalidConnection
57	InvalidConnectionState
58	InvalidNumberFormat
59	JoinCall
60	KeyOperation
61	KeyOperationInUse
62	LawfulInterception
63	Lockout
64	Maintenance
65	MakeCall
66	MakeConnection
67	MakePredictiveCall
68	MaxTimeout
69	MessageDurationExceeded
70	MessageSizeExceeded
71	MultipleAlerting
72	MultipleQueuing
73	NetworkCongestion
74	NetworkDialling
75	NetworkNotObtainable
76	NetworkOutofOrder
77	NetworkSignal
78	NewCall
79	NextMessage
80	NoAudioSaved
81	NoAvailableAgents
82	NoQueue
83	Normal
84	NormalClearing
85	NoRule
86	NoSpeechDetected
87	NotAvailableBearerService
88	NotSupportedBearerService
89	NumberChanged
90	NumberUnallocated
91	OutOfGrammar
92	Overflow
93	Override
94	Park
95	PathReplacement
96	QueueCleared
97	QueueTimeOverflow
98	Recall
99	RecallBusy
100	RecallForwarded
101	RecallNoAnswer
102	RecallResourcesNotAvailable
103	Redirected
104	RemainsinQueue
105	ReorderTone
106	Reserved
107	ResourcesNotAvailable
108	SelectedTrunkBusy
109	SilentParticipation
110	SingleStepConference
111	SingleStepTransfer
112	SpeechDetected
113	Suspend
114	SwitchingFunctionTerminated
115	TerminationCharacterReceived
116	Timeout
117	Transfer
118	TrunksBusy
119	UnauthorizedBearerService
120	UnknownOverflow
1000	Answered
1001	HoldIndividual
1002	HoldSystem
1003	HoldForTransfer
1004	HoldForConference
1005	Recording
1006	Stolen
1007	Voicemail
1008	StartupCall
1009	Monitor
1010	WhisperCoach
1011	BargeIn
1012	NoDevice
1013	ParkRetrieved
1014	MoveCall
1015	UserOverflow
1016	Failed

Number Type #

Enum	Value
0	None
1	Local
2	National
3	International
4	Operator
5	Regional
6	Mobile
7	Services
8	Free
9	DirectoryService
10	PremiumRate
11	Emergency
12	Unknown

PBX Type #

Enum	Value
1	MockPbx
2	Mitel250
3	Telepo
4	Kazoo
5	ThreeCx
6	Teams
7	KazooCdr
8	Horizon
9	IntermediaExtend
10	Wildix
11	Synthflow
12	Puzzel
13	Vanilla
14	EightByEight