Teams Call List (User)

Teams Call List (User) #

The table below shows which fields are available on the Teams Call List (User) template.

Information Circle info
Fields with a tick in the 'Default Field' column are automatically added to a report when using this template.

Call Info #

Field Name Description Default Field?
Abandoned An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.
Answered Indicates whether the call or call segment was answered or not (Yes or No).
Area Code The area code for the Caller ID number.
Call Direction The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent. ✔
Call Type The type of call, either Internal (intercom [IC]) or External. ✔
Caller ID Name The name provided by the network provider as being associated with the Caller ID. ✔
Caller ID Received Indicates whether a Caller ID was received for the call (Yes or No).
Conference The call was part of a conference. ✔
Country The country for the Caller ID number.
DID Name The name provided by the communications system as being associated with the Direct Inward Dial number for the call.
Direct Inward Dial The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.
Location The location for the Caller ID number.
Matched The call has one or more contact matches.
Number Type The type (Local, National or International) for the Caller ID number.
Outside Number The telephone number associated with this call. This applies to external calls only. ✔
Recorded Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.
Short Answered A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.
State The state/province for the Caller ID number (NANPA region only).

Call Info (Advanced) #

Field Name Description Default Field?
Account ID The ID of the communication system being monitored.
Account Name The name of the communication system being monitored.
Call ID The telephone system's unique ID for this call.
Document ID Document ID.
PBX Type The type of PBX the call was made on.

Call Times #

Field Name Description Default Field?
Answer Time The time and date that this call or call segment was answered. This will be empty if the call was not answered.
Call Duration The total duration for this call or call segment including ring, hold and talk durations. ✔
Conference/Meeting Early Start The conference or meeting early start time.
Conference/Meeting Overrun The conference or meeting overrun time.
Conference/Meeting Scheduled Duration The conference or meeting number scheduled duration.
Conference/Meeting Scheduled End Time The conference or meeting scheduled end time.
Conference/Meeting Scheduled Start Time The conference or meeting scheduled start time.
End Time The time of day that this call or call segment ended.
Start Time The time the call or call segment started ringing. ✔

Contact Info #

Field Name Description Default Field?
Company Name The company name of the matched contact.
Contact Name The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.
Contact Tag 1 The data from tag field 1 of the matching contact record for this call.
Contact Tag 10 The data from tag field 10 of the matching contact record for this call.
Contact Tag 2 The data from tag field 2 of the matching contact record for this call.
Contact Tag 3 The data from tag field 3 of the matching contact record for this call.
Contact Tag 4 The data from tag field 4 of the matching contact record for this call.
Contact Tag 5 The data from tag field 5 of the matching contact record for this call.
Contact Tag 6 The data from tag field 6 of the matching contact record for this call.
Contact Tag 7 The data from tag field 7 of the matching contact record for this call.
Contact Tag 8 The data from tag field 8 of the matching contact record for this call.
Contact Tag 9 The data from tag field 9 of the matching contact record for this call.
CRM ID The reference of the matched contact in an external CRM system.
Email The email address of the matched contact.
Job Title The job title of the matched contact.

Users / Devices #

Field Name Description Default Field?
Answering User Name The name of the first user the call was answered by. This will be empty if the call was not answered. ✔
Answering User Number The number of the first user the call was answered by. This will be empty if the call was not answered.
Called User Called Party User Number associated with the call or call segment.
Called User Name Called Party User Name associated with the call or call segment.
Calling User Name Calling Party User Name associated with the call or call segment. ✔
Calling User Number Calling Party User Number associated with the call or call segment.
Conference/Meeting Attendees The conference or meeting number of participants who attended.
Conference/Meeting Name The conference or meeting name.
Conference/Meeting Number The conference or meeting number.
Conference/Meeting Participants The conference or meeting number of participants.
Device Name The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.
Device Number The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.
External Tenant ID The ID of the external tenant.
External Tenant Name The name of the external tenant.
Trunk Name Trunk name involved in the call or call segment.
Trunk Number Trunk number involved in the call or call segment.
User Group Name The name of the user's primary group.
User Name The name of the user involved in the call or call segment. ✔
User Number The number of the user involved in the call or call segment. ✔

Filter Fields #

This section outlines which filter fields can be used on the Teams Call List (User) template.

Field Name Description
Abandoned An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.
Account ID The ID of the communication system being monitored.
Account Name The name of the communication system being monitored.
Answered Indicates whether the call or call segment was answered or not (Yes or No).
Answering User Name The name of the first user the call was answered by. This will be empty if the call was not answered.
Answering User Number The number of the first user the call was answered by. This will be empty if the call was not answered.
Area Code The area code for the Caller ID number.
Call Direction The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.
Call Duration The total duration for this call or call segment including ring, hold and talk durations.
Call Type The type of call, either Internal (intercom [IC]) or External.
Caller ID Name The name provided by the network provider as being associated with the Caller ID.
Company Name The company name of the matched contact.
Conference The call was part of a conference.
Conference/Meeting Attendees The conference or meeting number of participants who attended.
Conference/Meeting Early Start The conference or meeting early start time.
Conference/Meeting Name The conference or meeting name.
Conference/Meeting Number The conference or meeting number.
Conference/Meeting Overrun The conference or meeting overrun time.
Conference/Meeting Participants The conference or meeting number of participants.
Conference/Meeting Scheduled End Time The conference or meeting scheduled end time.
Conference/Meeting Scheduled Start Time The conference or meeting scheduled start time.
Contact Name The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.
Contact Tag 1 The data from tag field 1 of the matching contact record for this call.
Contact Tag 10 The data from tag field 10 of the matching contact record for this call.
Contact Tag 2 The data from tag field 2 of the matching contact record for this call.
Contact Tag 3 The data from tag field 3 of the matching contact record for this call.
Contact Tag 4 The data from tag field 4 of the matching contact record for this call.
Contact Tag 5 The data from tag field 5 of the matching contact record for this call.
Contact Tag 6 The data from tag field 6 of the matching contact record for this call.
Contact Tag 7 The data from tag field 7 of the matching contact record for this call.
Contact Tag 8 The data from tag field 8 of the matching contact record for this call.
Contact Tag 9 The data from tag field 9 of the matching contact record for this call.
Country The country for the Caller ID number.
CRM ID The reference of the matched contact in an external CRM system.
Device Name The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.
Device Number The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.
DID Name The name provided by the communications system as being associated with the Direct Inward Dial number for the call.
Direct Inward Dial The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.
Document ID Document ID.
Email The email address of the matched contact.
External Tenant ID The ID of the external tenant.
External Tenant Name The name of the external tenant.
Job Title The job title of the matched contact.
Location The location for the Caller ID number.
Matched The call has one or more contact matches.
Number Type The type (Local, National or International) for the Caller ID number.
Outside Number The telephone number associated with this call. This applies to external calls only.
Recorded Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.
Short Answered A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.
Start Time The time the call or call segment started ringing.
State The state/province for the Caller ID number (NANPA region only).
User Group Name The name of the user's primary group.
User Name The name of the user involved in the call or call segment.
User Number The number of the user involved in the call or call segment.